Pre-Orders

A pre-order is an order placed for an item that hasn’t been released or is not currently in stock. Items are shipped to the customer once available. Pre-orders allow you to order items before they are available and ensure that you’re able to get your size in your favorite styles. Our pre-order items are available for purchase for one week. Once the pre-order window closes, the estimated turnaround time is 3-4 weeks. Pre-order items will ship separately from in-stock items. If you place an order that contains in-stock items and pre-order items, you will receive two separate tracking numbers.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at info@justshopheavy.com with your name and order number, and we will look into it for you.